Delivery & Returns

UK Delivery Flat Rate

• £1.50 Royal Mail 1st Class
• FREE Standard Delivery on orders £15 or over

I have currently put on hold International Orders. I hope to open these up again soon and will keep you updated via Newsletter and Social Media. 

Turnaround Times (This is the time it takes for me to make your orders)

As Orders are handmade/personalised these take can take around 2-3 working days before being dispatched. So please keep this in mind when taking into account delivery times. Turnaround Time + Delivery times 

Orders Placed on Saturdays & Sundays begin being processed on Monday morning.

Returns

Please note, items which are personalised or customised to your specifications cannot be returned. So please make sure you choose the right SIZE, DEVICE, DESIGN when placing your order. 

Damaged Goods

If your item arrives damaged then you have 14 days after receiving your order to notify us that your items have been damaged. In such case, please email: hello@dotesydesigbns.com and we will advise you on how to proceed. Do not destroy or throw away any product, even if it's damaged. Goods must be returned to us in their original packaging. We cannot reimburse you for return postage. We'll notify you via e-mail of your refund once we've received and processed the returned item.