Delivery & Returns

UK Delivery Options

Royal Mail 2nd Class (2 -3 Working Days) - £1.50
Royal Mail 1st Class (1-2 Working Days) - £1.99
48hr Tracked Royal Mail - £3.45
24hr Tracked Royal Mail - £4.15
FREE Standard Delivery on orders £20 or over

INTERNATIONAL Deliveries are currently on hold. Hopefully we will be back to shipping internationally soon. Make sure to sign up to our newsletter to keep up to date on future changes.

Turnaround Times: (This is the time it takes for me to make your orders)

1-2 working days before being dispatched. So please keep this in mind when taking into account delivery times. Turnaround Time + Delivery times

Orders Placed on Saturdays & Sundays begin being processed on Monday morning.

PERSONALISE:

Please make sure all spelling is correct as this will be the details added to the personalised items

You can find FAQs, Delivery times and Contact Us Form at the bottom of each page

Returns

Please note, items which are personalised or customised to your specifications cannot be returned. So please make sure you choose the right SIZE, DEVICE, DESIGN when placing your order.

Damaged Goods

If your item arrives damaged then you have 14 days after receiving your order to notify us that your items have been damaged. In such case, please email: hello@dotesydesigbns.com and we will advise you on how to proceed. Do not destroy or throw away any product, even if it's damaged. Goods must be returned to us in their original packaging. We cannot reimburse you for return postage. We'll notify you via e-mail of your refund once we've received and processed the returned item.